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Privacy Policy

Eagle Door Solutions
Effective Date: 09/06/2025

Eagle Door Solutions is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store your personal information, and how you can access or correct that information.

1. What Information We Collect

We may collect personal information including, but not limited to:

  • Your full name

  • Email address

  • Phone number

  • Address or service location

  • Photos or descriptions of your garage door or issue

  • Any other information you provide via our website, forms, email, or phone

 

2. How We Collect Information

We may collect your information when you:

  • Submit an enquiry or quote request through our website

  • Contact us via phone, email, or social media

  • Book a service with us

  • Provide feedback, reviews, or testimonials

  • Interact with us in the course of service delivery

We may also collect website usage data through cookies or third-party tools like Google Analytics (see Section 6).

 

3. Why We Collect Your Information

We collect and use your information for the following purposes:

  • To provide quotes and deliver our services

  • To schedule appointments and communicate with you

  • For customer support and warranty purposes

  • To issue invoices and manage payments

  • To improve our website, services, and customer experience

  • To comply with legal and regulatory requirements

 

4. Disclosure of Personal Information

We will not sell your personal information. We may share your information with:

  • Licensed contractors or technicians as needed to complete your service

  • Third-party service providers for website hosting, data storage, and customer communication (e.g., email platforms)

  • Government agencies or regulators if required by law

All external service providers are required to handle your data in accordance with Australian privacy laws.

 

5. How We Store and Protect Your Data

Your personal information is stored securely using encrypted systems. We take reasonable steps to:

  • Prevent unauthorized access, disclosure, or misuse

  • Ensure secure online transactions and data handling

  • Limit access to staff and service providers on a need-to-know basis

We may retain your data for as long as necessary for business, legal, or warranty-related purposes.

 

6. Website Cookies and Tracking

Our website may use cookies or similar technologies to improve your experience. This may include:

  • Website traffic analysis (via Google Analytics)

  • Remembering form inputs or preferences

You may adjust your browser settings to disable cookies, though this may affect site functionality.

 

7. Accessing and Updating Your Information

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any inaccurate or outdated information

Please contact us using the details below to submit a request.

 

8. Contact Us

If you have questions about this privacy policy, or if you would like to access or correct your information, please contact:

Eagle Door Solutions
📧 Email: admin@eagledoorsolutions.com.au
📞 Phone: 0430 305 039
📍 QLD, Australia

 

9. Changes to This Policy

This Privacy Policy may be updated from time to time. We recommend reviewing it periodically. The latest version will always be available on our website.

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